All return requests must be made within 7 business days of receipt of delivery, and subject to a 15% restocking fee. Any claims after the 5 days return period will not be accepted. All returns must be returned in original condition, unused, and have all original tags attached. We will not accept any returns on products that have been used and/or abused. Final approval of any returned item shall be contingent upon receipt and inspection of the product.
Refunds/Store Credits are issued within 7 business days of receipt. All Exchange shipping charges shall be the sole responsibility of customer. We will reimburse return shipping costs for defective authorized and approved returns only. Any returns found to be non-defective are subject to a restocking fee of 20% and buyer will be responsible for the return shipping cost.
ALL RETURNS MUST HAVE RMA
Unauthorized returns will NOT be accepted.
Any claim for defective item must be reported to Montana West Girl via E-mail at firstname.lastname@example.org to obtain an RMA number. All returns must be accompanied by a RMA number and made within 5 days of receipt of product. Returns without prior authorization/RMA number will not be accepted. Please indicate the RMA number on the packing slip.
Please contact us with your RMA request and details. A return shipping label will be sent to the email address you provide to us.
For all RMA requests, please provide:
Invoice number AND Date,
Contact number, and
Brief description of the reason for return on the email.